Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a 60–minute response guarantee for every trouble ticket or e–mail that you submit to the client service staff. We will rapidly respond to all common enquiries and forward the matter to our system administrators if any additional assistance is required. If you order the Managed Servers package, we will execute any of the included server management tasks at a time that has been agreed upon preliminary.
A Top–Quality Customer Care Service
- We’ll be online for you 24/7/365 to answer any inquiries that you may have related to our Web Site Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated server. If you also require assistance tackling server administration procedures, you can order our Managed Servers package, which includes data backup hard disk space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services.
An Easy–to–Navigate Help Section
Each dedicated server is fitted out with our free Web Site Control Panel, which features a circumstantial knowledgebase plus a set of step–by–step video tutorials. Whenever you require assistance while working with the Web Site Control Panel, just push the Help or Videos buttons in the upper right corner.