Irrespective of the fact that the hosting service provided by the different companies is approximately identical, every provider has their own platform with its own modifications and different ways to carry out particular operations. This is why, an enormous knowledge base would be rather useful both for persons with little or no past experience and for tech-savvy individuals who will sooner or later learn how particular procedures are completed, but will lose precious time meanwhile. The aim of such a knowledge base is to make the service fast and simple to use, saving users a lot of time and energy. The outcome is more gratified clients, as they can swiftly find the information they are seeking, and a lot less work for the customer support team, because typically the majority of the questions and difficulties that clients have got are already included in the knowledge base. On the condition that the articles are written well and cover more topics, you’ll be able to discover more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve ordered your first cloud hosting plan from our company or have transferred your website over to us, you’ll get accustomed to our platform and our created-developed Hepsia Control Panel very quickly due to the fact that we have prepared a substantial knowledge base where you can find all the information that you may ever need – both general info with regard to the web hosting service as a whole and more specific info about the different features that you can use and the predicaments that you might bump into. The articles themselves are located in two places. The whole article list is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each and every section of the Control Panel too. You can get to know how to accomplish practically everything, from enabling an .htaccess file to managing a mailing list, and all the articles include step-by-step guides, so you won’t ever get puzzled on account of an ambiguous text. Certainly, if you confront a more specific problem and you cannot find an adequate solution in our knowledge base, you can touch base with our client support team members 24/7.