In case you’ve purchased a web hosting package and you’ve got certain queries with regards to a particular function/feature, or if you’ve experienced a certain predicament and you need support, you should be able to get in touch with the respective client care team. All hosting companies use a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, since the most efficient way to solve an issue most often is to send a ticket. This kind of communication renders the replies sent by both parties simple to follow and enables the tech support staff members to escalate the case in case, for example, a system administrator should interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you need to have no less than 2 separate accounts to get in touch with the customer care staff and to actually manage the hosting space. Non-stop switching from one account to the other can be a burden, not to mention the fact that it takes quite a lot of time for most web hosting providers to process ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while you’re browsing through your files or changing various account settings. The ticketing system is being closely monitored 24x7 by our technical support staff members and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain assistance. Unlike other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you wish and request info with regards to any billing or technical problem. Furthermore, you can see a collection of informative articles, which will help you resolve the commonest complications yourself.