A live chat is a real-time way of communication between a hosting company's support team and its clients. It's a very efficient way to get some info about the web hosting services or get some problem resolved as you're talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the reduced possibility of mistakes any time you exchange info like usernames or domain names, the quicker response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you are able to do something else while the agent investigates the issue involved. What's more, you'll be able to connect with a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone costs that you will need to pay when you are calling to a different country.
Live Chat Support in Cloud Hosting
We supply a live chat support service for all of the cloud hosting that we offer and we can support you with almost everything live. If you don't have an account with us yet, we'll give you more info about the plans so as to help you to get the most suitable package. If you are a current customer, we are able to help you with any general or billing matter and with numerous common tech problems, such as an email address installation in a desktop email client. When you cannot call us for whatever reason or you're in a country where we don't have a local phone number, our live chat is the best way to get in touch with us. Needless to say, some problems require longer time to examine and test, therefore you'll need to open a ticket to our technicians, however, we are able to save you time and help you with various issues on the chat.