One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it boost user experience?
Should you ever experience a problem with your website and be incapable of fixing it on your own, ask the web hosting company’s customer care staff to help you bring the site back online. A quick solution would be best, but a lot of hosting companies answer within 24 hours or even more, especially if you’re doing business with a reseller. Even if your problem can be sorted out easily, your website may not work satisfactorily or may not be accessible at all for a lengthy span of time, so you may lose potential clients as it is extremely unlikely that anybody will be eager to come back to a site that’s faulty. Having said that, you ought to make certain not only that you can get in touch with your hosting company, but also that they can respond and assist you in a well-timed fashion. If a web application update does not proceed smoothly or if you delete something by accident, for instance, the website must be restored quickly so as to prevent lengthened unavailability.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to obtain a response to an e-mail or a ticket. No matter when you contact us, we’ll assist you within no more than one hour with any sales and technical questions that you may have. As a matter of fact, our actual reaction time scarcely ever surpasses twenty-thirty minutes. Since we are at your service night and day, you will always obtain help in a well-timed fashion and we are aware of precisely how important this is in the online age. As soon as you contact us, we will answer your questions. In case you stumble upon any technical challenge, we will take care of it instead of you, or we will give you all the necessary information in case there’s something that you need to do on your end.