The support that you'll get from your cloud hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical trouble with an active account. Timely and correct information about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine web hosting supplier and not from a reseller. If you purchase a hosting account via a company that does not own its servers and it cannot access them immediately, it is almost certain that you'll wait for a few days to have a response to any kind of query, therefore your sites may stay offline for quite some time. However, a supplier which offers different means of communication and has a tech support team available at any time will assist you to right away and help you minimize or entirely avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting plans are twenty-four-seven, therefore you can forget about waiting for a few days to get assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email message. In case you already have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You are able to select the most appropriate way to contact us depending on what your location is or the device you're using. We will help you for more or less any hosting-related question that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max reply time will never exceed an hour.